Games

Odin: Valhalla Rising: How to contact customer support service

BBG News

The game titled “Odin: Valhalla Rising”, created by Kakao Games Corp, is a multiplayer role-playing experience deeply rooted in Norse mythology. Players can explore realms such as Midgard, Jotunheim, and Alfheim. Since its debut, the demand for reaching out to the Odin: Valhalla Rising Customer Support has been steadily growing.

Despite the game providing essential features common to its genre, it’s clear that there are several matters requiring attention from the developers. Many players encounter obstacles such as in-game glitches, account complications, and troubles with in-app purchases.

How to Contact Odin: Valhalla Rising Support

On the official site for Odin: Valhalla Rising, the support team has addressed numerous commonly asked questions. However, if you still have unresolved concerns, the customer service for Odin: Valhalla Rising is always ready to help and address any questions you might have at any time.

You have three methods to get in touch with Odin: Valhalla Rising Support. One option is through the customer support feature within the game itself, another is by visiting the official website of the game, and lastly, you can reach out to Kakao Games directly on their social media platforms.

How to Contact via the in-game Customer Service Option

To get started, run the game on your gadget. After the main menu or title screen appears, follow these instructions:

1. Start the game on your device.
2. Wait for the main title screen to load up. Then, carry out the following steps:

Or simply:
Load the game on your device and once it’s ready, follow these instructions:

1. Begin the game.
2. Follow the instructions below after the main menu appears:

  • Tap on the three-line bar located at the upper right corner of the home screen.
  • From the navigable options that appear as a drop-down, tap on Settings.
  • While on the in-game Settings menu, you will come across five navigable tabs at the top, namely, Game, Combat, User Experience, Alert, and Account. Switch over to the Account tab.
  • Under the Account tab, you will come across the Support option. Tap on that.
  • Now that you are on the in-game Customer Support page of ODIN: Valhalla Rising, you will come across categorically divided sections from which you can navigate to the Web Shop, access Game Guides, and check out the Frequently Asked Queries. To see if your inquiry/issue is addressed out there, navigate to the FAQ section.
  • Once on the FAQ page, you will discover that the developers have addressed queries about Payment, In-game related, and other General issues. Scroll up till you reach the category that best describes your issue. The queries are all lined up below each category.
  • If you come across your issue/inquiry, tap on that to read the solution/fix for it. You will likely come across your exact issue out there.

Raising a Support ticket

Should your query remain unsolved at this point, feel free to consider using our Help Request Form. Here’s a simple guide on how to proceed:

1. Access the form by clicking on it.
2. Fill in all required fields with accurate information.
3. Submit your request once completed.

This approach aims to provide a more conversational and engaging tone, making the process easier for readers to understand and follow.

  • While still on the answer page of your Inquiry, scroll to the bottom and tap on the button labeled “Click here to submit a ticket – 1:1 Inquiry“.
  • On the inquiry submission page, you will first be asked to choose the Type/category of your inquiry. Choose the one that resembles your issue from the drop-down.
  • Based on the Inquiry type that you select, you will be asked to provide certain information about your issue to help the team assist you better. While the inputs required might vary from category to category, in general, for reporting bugs, the following inputs need to be provided:
    • Character Name
    • ID Number (From Settings under the Account tab, at the top, you can find your ID number)
    • Your email address (where you want to receive the response/solution from them)
    • Device (Android/iOS)
    • Server region (Asia/North America, as the game is only available for now in these two markets)
    • Server name
    • The subject of your inquiry.
    • A detailed description of your issue (Include the date and time of issue occurrence as well)
    • Relevant attachments in the form of screenshots for quicker assistance (Hit the Select Files button at the bottom to attach files from your device)
  • Once you have provided all the inputs asked for, make sure that you are ticking off the checkbox beside the disclaimer that you agree to their terms.
  • Finally, tap on the Submit button to successfully submit an Inquiry. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if needed.

How to Contact via the official website of ODIN: Valhalla Rising

Instead of navigating through the game itself, consider heading straight to the official help site for ODIN: Valhalla Rising. There, you’ll find a customer service option that can assist you if you encounter any login issues and are unable to use the in-game support.

  • You must visit the official help website of ODIN: Valhalla Rising here.
  • On the official FAQ page, you can view the Frequently Asked Questions, mostly guides related to the game, in case you need any assistance with understanding it.

How to Contact the Developer Team Directly

Valhalla Rising) and it might also be beneficial to join their Discord server, as they have a vibrant community of enthusiastic fans who often assist in resolving user issues. If you prefer, you can also reach out to the support team directly via email.

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2025-05-05 03:12

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