Games

High Seas Hero: How to contact customer support service

BBG News

High Seas Hero

Description: Delve into a thrilling, immersive role-playing game (RPG) by Century Games Pte. Ltd., where you’ll navigate the high seas as captain of a battleship. Uncover buried treasures, lead a powerful crew, and engage in intense naval battles to earn the title of the sea’s greatest hero. Demand for this captivating experience has been steadily growing since its release.

Despite the game offering all the essential features typical of its genre, several challenges persist that developers should address. Players are encountering various obstacles like in-game glitches, account troubles, and complications with in-app purchases.

How to Contact High Seas Hero Customer Support

On Haby’s official site, you’ll find that numerous frequently asked questions have already been addressed by our support team. However, if there are any unresolved doubts or concerns, feel free to reach out to High Seas Hero customer service at any time for assistance with your inquiries.

Here are three methods to get in touch with High Seas Hero’s customer support:

1. Utilize the Customer Support option within the game itself.
2. Visit the official help website for assistance.
3. Connect with Century Games Pte. Ltd. Limited directly through their social media platforms.

How to Contact via the in-game Customer Support option

Users should start the game on their gadgets. After the main menu within the game has appeared, they need to follow these instructions:

1. Choose a profile or create a new one.
2. Customize settings according to preference.
3. Proceed to the main menu and select ‘Start Game’.
4. Follow any additional on-screen instructions as they appear during the gameplay.

  • Tap on your Player Profile, located at the upper left corner of the home screen.
  • From the Profile menu, navigate to the Settings option.
  • The in-game Settings menu would pop up on your screen next, with two navigable tabs namely, Account and General. While under the Account tab, tap on the Help & Support button.
  • This would take you to the in-game Support section of Century Games where the developers have categorially pre-addressed some Frequently Asked Queries about your Account, In-Game Purchases, About the Game, Guidelines, and Popular articles. To see if your issue has been addressed out there, switch over to the category that best describes your issue.
  • Next, scroll up to view all the queries addressed under that category. Once you come across the relevant query, tap on it to read the solution/fix for it. You will likely come across your exact issue out there.

Reporting a Bug

If you’re still encountering a problem or if it’s not covered in our Frequently Asked Questions (FAQ) section, feel free to get help through Live Chat Support. Here’s how you can access it:

1. Look for the ‘Live Chat Support’ icon on our website.
2. Click on the icon when you see it.
3. A chat window will pop up.
4. Type your question or issue into the text box.
5. Wait for a response from our support team. They’ll do their best to assist you!

  • While still under the Help and Support section, tap on the message/chat icon located at the upper right corner of the menu.
  • This would take you to a chatroom where the chatbot would greet you and ask if you need any assistance. You must mention that you are contacting them about a query/bug.
  • Up next, you will be served a host of categories to choose from. Choose the category that best describes your issue.
  • You would then be asked to choose from the list of sub-categories, which is dependent on the category that you choose in the first place.
  • Finally, you will be asked to describe your issue in detail. Make sure that you type out everything in a descriptive manner. Based on your input, an agent from the Support team will join the chatroom whenever he is free, to assist you further. Make sure that you are actively checking out this section so as not to miss out on the replies from them as no response for a long time can result in the closing of the thread.

How to Contact via the official website of High Seas Hero

Instead, consider navigating straight to the main site of “High Seas Hero”. There, you’ll find the customer service section which can serve as an alternate resource should you encounter any login issues and be unable to use the in-game assistance.

  • Visit the official help website of High Seas Hero here.
  • Once re-directed to the help website, you can read the answers to Frequently Asked Queries from under this section. The steps for the same have already been discussed in the previous section.
  • If your issue persists, you can raise a Support ticket here. Below are the inputs that need to be provided:
    • Your name
    • Your email address
    • A detailed description of your issue.
    • Security text/captcha
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise the Support ticket. The support team will get back to you at the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if required.

How to Contact the Developer Team Directly

You could also contact the Developer team through their social media channels. Feel free to message them on their official Facebook Page or reach out to them via their Discord server, where you’ll find a community of dedicated fans ready to assist with your questions.

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2025-02-20 03:12

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