Games

Journey of Monarch: How to contact customer support service

BBG News

Aiding Your Adventure in Monarch’s Voyage: A Step-by-Step Guide to Contacting NCSOFT’s Customer Support

In this comprehensive guide, we’ll walk you through the process of connecting with the customer service team for NCSOFT’s Monarch’s Voyage, a thrilling fantasy MMORPG that allows you to embody a powerful Monarch, supported by an unstoppable squad of mighty heroes. This guide is designed to help you swiftly address any in-game challenges you may encounter.

For those who are new to the game, we’ve prepared a beginner-friendly tutorial to help you grasp the fundamentals. And don’t forget to check out our write-up on redeemable codes for a chance to collect some complimentary items throughout your journey.

How to Contact Journey of Monarch customer support

The game “Journey of Monarch” is quite fresh and has just been launched not long ago, which means you might encounter some challenges while playing it. But don’t fret! If you run into any in-game difficulties, feel free to contact the game’s customer support team for assistance. You can do this either through the in-game help feature or by reaching out via their official social media platforms or email.

How to Contact via in-game customer service option

Follow these steps if you want to contact the customer service team through the in-game option:

  • First, launch the game on your mobile device.
  • Next, tap on the Home icon with a small vertical line, located on the left middle corner of the game.
  • A small box with three options will appear.
  • Tap on the Official Website option.
  • This will open their official website within the game, without redirecting you to an external browser.
  • Now, tap on the three horizontal lines in the top right corner.
  • There, you will find the Support option.
  • Tap on it to continue the process.
  • Again, tap on Support, available at the top of the list.
  • Now, tap on Submit an inquiry option.
  • This will open the main Support page.
  • There, tap Submit an inquiry once more, and then select an appropriate option under Inquiry Type.
  • Next, provide your in-game name and inquiry title, and enter the details of your issue properly.
  • Then, attach related images to your device specification and the issue you are facing, and tap Next.
  • Lastly, provide your email address and tap on Submit an inquiry to complete the process.

How to Contact Customer Support through the Official Website

Should the problem persist despite carrying out the prior instructions, feel free to tackle it anew by directly accessing the official site and filing a request with their customer support team for assistance.

How to Contact the Developer team directly

Should you encounter any lingering problems and wish to get in touch with the Developer team directly, you have the option to do so. Simply navigate to the game’s official social media platforms, such as our Journey of Monarch X Twitter account or NCSOFT’s Instagram page. These channels can provide you with further support and assistance. Alternatively, you may choose to send an email to their official support team for help as well.

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2025-02-04 21:11

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