The Seven Deadly Sins: Idle: How to contact the customer support service

As a dedicated gamer, I’ve found myself in situations where I need assistance from the developers, and The Seven Deadly Sins: Idle has always been there to lend a helping hand. Here’s my step-by-step guide on how to contact them effectively:

As a long-time fan of The Seven Deadly Sins manga and anime series, I was thrilled when I heard about the release of “The Seven Deadly Sins: Idle” game. Having grown up playing RPG games, I immediately downloaded it and started my journey in this captivating world filled with familiar characters from the series.

Despite the game offering all essential features for this genre, there remain several problems that the developers need to tackle. Some players are encountering challenges such as in-game glitches, account complications, and concerns about in-app transactions.

How to Contact The Seven Deadly Sins: Idle Customer Support

If you have questions about The Seven Deadly Sins: Idle that haven’t been addressed on the game’s official website, don’t hesitate to reach out to our customer support team. They are always ready and willing to help answer your queries at any time.

1. Here are three methods to get in touch with The Seven Deadly Sins: Idle’s customer support team:

How to Contact via in-game Customer Service Option

1. Start the game on your smartphone or tablet.

Tap on the three-line bar located at the upper right corner of the game screen.
A list of navigable options would appear to the extreme left of your screen. Navigate to Game Settings from there.
The in-game Settings menu has two navigable tabs, namely, Game Setting and Account. Switch over to the Account tab by tapping on it.
Under the Account tab, you will come across the Customer Support button. Before you tap on that, you can copy your account info which might be required while raising a 1:1 Inquiry with the team. Tap on the Customer Support button next.
This would take you to the in-game Inquiry page of The Seven Deadly Sins where the developers have categorically segregated some Frequently Asked Queries, about Account, Payment, Recovery, Events, Using App, and Bug Reports. To check if your issue has been addressed out there, identify the category that best describes your problem and tap on the plus icon to the left of it.
Further up, a list of sub-categories under that category would then show up. You need to pick the relevant sub-category to finally check out all the questions addressed under that sub-category. Simply tap on that to read the answer/fix for it. You may also filter out the results by inputting keywords from your issue in the search bar located at the top. You will likely come across your exact issue out there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the FAQ section, you must create a 1:1 Inquiry ticket. Adhere to the steps below to do so:

While still on the Help/FAQ page, tap on the plus icon located to the left of the Reporting/Bugs category.
Two sub-categories would appear next, namely Reporting and Bug Reports. Tap on the plus icon beside Bug Reports.
Finally, another section would show up titled Bug Reports. Tap on that.
This would take you to the Bug Reports FAQ answer page where you will come across the 1:1 Inquiry button. Tap on that.
This would take you to the Ticket raising page where the following inputs would be requested:
- Category of your issue (Bug reports would be selected by default. You can change as per your inquiry)
- Inquiry Title
- Content (Jot down your issue in detail under this section)
- Relevant file attachments in the form of screenshots (up to 3) for quicker assistance
- Reply Notification (Add the email address where you want to receive replies)

The Seven Deadly Sins: Idle: How to contact the customer support service

Once you have provided all the required information, check the Add Reply Notification checkbox to receive in-app notifications whenever you receive a reply from an Agent.
Finally, tap on the Submit button to successfully raise a 1:1 Inquiry. The Support team will get back to you in the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if needed.

How to Contact via the official website of The Seven Deadly Sins: Idle

Instead of navigating through the game itself, consider heading directly to the official assistance website associated with “The Seven Deadly Sins: Idle” for help. This site offers customer service as an alternative solution if you’re having trouble logging in and can’t use the in-game support option.

You must visit the official help website of The Seven Deadly Sins: Idle here.

Once redirected, you must tap on the Sign-In option located at the upper right corner of the game screen and sign in with your Netmarble account.
You can check out the Frequently Asked queries categorically listed out there and also raise a 1:1 Inquiry if you are signed in. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

A possible alternative method is to connect with the Netmarble team through their social media platforms. You can find them on Twitter at @NetmarbleO and on Facebook using the official Netmarble Id. Additionally, it’s beneficial to join their Discord server as well, where a large community of dedicated fans are available to assist with any questions or issues you might have.

2024-08-25 09:11