Games

Tales of Wind: Radiant Rebirth: How to contact customer support service

BBG News

Radiant Rebirth” is a role-playing game with an anime-inspired style that combines action and MMORPG elements. This game is developed by NEOCRAFT LIMITED and is set in the city of La Place, which is under the control of darkness. Your mission is to discover the hidden truth behind this place. Since its release, there’s been an increasing demand for contacting the Customer Support team for “Tales of Wind: Radiant Rebirth“.

Despite the game offering all essential aspects typical of its genre, it’s clear that developers still have work to do. Players are encountering various obstacles such as game glitches, account complications, and difficulties with in-app transactions.

How to Contact Tales of Wind: Radiant Rebirth Customer Support

On NEOCRAFT’s official site, the support team has addressed numerous common questions. However, if you still have unresolved concerns, feel free to reach out to the customer service for Tales of Wind: Radiant Rebirth at any time – they’re always ready to help with your inquiries.

In Tales of Wind: Radiant Rebirth, players have two options for reaching out to the customer support team. One way is by using the in-game customer support feature to contact NEOCRAFT Limited directly on their social media platforms. Another option is to reach out to them personally through their social media handles without going through the game.

How to contact via the in-game Customer Support option

Users should start the game on their gadgets. After the main menu or home screen inside the game has appeared, they need to follow these instructions:

OR

Users need to initiate the game on their devices. Once the in-game main screen is displayed, they are required to follow the steps given below:

  • Tap on the widget icon located on the right-hand side of your game screen.
  • This would make the Widgets tab expand, and the cogwheel/Settings icon would show up. Tap on that.
  • While under the in-game Settings menu, navigate to the Customer Service option.
  • Now that you are on the Customer Service menu, you must first navigate to the FAQ section. You will discover that the developers have pre-addressed some Frequently Asked Queries. To read the answer/fix for any of those queries, tap on the down arrow beside each.
  • You can additionally filter the search results by inputting keywords from your issue in the search bar. You will likely come across your exact issue out there.

Raising a ticket

If you’re still encountering an issue or if it hasn’t been covered in our FAQ section, please submit a support request by following these steps:

1. Log in to your account on our website.
2. Navigate to the ‘Support’ tab and select ‘New Support Ticket’.
3. Fill out the required fields, such as your name, email address, and issue description.
4. Click ‘Submit’ to send your request to our support team.
5. Our team will respond to your ticket as soon as possible.

We appreciate your patience and cooperation!

  • While still under the Customer Service page, navigate to the New Ticket section.
  • The first thing that you have to do is choose the ticket type from these options: Account-related, Payment-related, Inappropriate behaviors, Bug Feedback, Suggestion, and Others. Choose the category that best describes your issue.
  • If that category warrants a sub-category, then you need to select that as well.
  • Based on the category that you choose, you will be asked to provide a set of required inputs. In general, the inputs required if you want to report a bug are:
    • When did the issue happen?
    • A detailed description of your problem.
    • Link to the video if you have a video recording of your issue.
    • Relevant file attachments in the form of screenshots for quick assistance.
  • Once you have provided all the inputs asked for, tap on the Submit button. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
  • Under the Customer Service section of Tales of Wind: Radiant Rebirth, there is a Ticket List option where you can also view the current status of the tickets you’ve raised.

How to contact the Developer Team directly

You can contact the Developer team directly through email. However, if you prefer using social media, you could also message them via their Social Media profiles. The Neocraft official Facebook Page is another great place to reach out. Lastly, don’t forget to check out their Discord server; it’s packed with enthusiastic fans who are always ready to help answer your questions.

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2025-03-10 07:11

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