Games

Silver and Blood: How to contact customer support service

BBG News

Guide for Contacting Silver and Blood Customer Support

This guide is for reaching out to the customer service team of Silver and Blood, a 2D RPG developed by Vizta Games, a subsidiary of MOONTON Games. The game features a Gothic style with over 45 Vassals from four distinctive factions that you can recruit for your team. Enhance their Blood Power for strategic advantages in real-time combat and enjoy various other aspects of the game. This guide will walk you through the process of contacting Silver and Blood’s customer support to resolve any issues you may encounter while playing.

How to Contact Silver and Blood Customer Support

Silver and Blood have just initiated a regional trial version for Android users in certain areas. Given that the game is brand new, it’s quite common to experience some hiccups during gameplay.

Rest assured, if you encounter any issues while playing the game, feel free to reach out to the game’s customer support team. You can do this by using the in-game support, communicating through their official social media platforms, or sending an email directly.

How to Contact via the in-game customer service option

Follow these steps if you want to contact the customer service team through the in-game option:

  • First, launch the game on your mobile device.
  • Next, tap the headphone icon at the top right, just below User Center.
  • You will be redirected to the game’s Customer Service page.
  • Now, tap on START to access a variety of options, including FAQs, Bug Reports, Account-related Issues, and more.
  • There, you have to select the Contact Us option.
  • Now, tap on Fill out the form.
  • Upload a screenshot, choose the Type of issue, Issue Module, and Time of issue, and provide a detailed description of your issue.
  • Click on Submit, and you are good to go.

How to Contact via the Silver and Blood official website

Currently, there isn’t a formal website for the game since it’s still in its open beta phase. However, if you need assistance, you can reach out to the support team through the official app’s support email address.

How to Contact the Developer Team Directly

Should you continue experiencing problems, feel free to reach out to the developers directly via their official email instead, since they don’t have any active social media channels at the moment.

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2025-04-12 17:11

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