Games

SD Gundam G Generation ETERNAL: How to contact customer support service

BBG News

SD Gundam G Generation Eternal is a free-to-play, turn-based RPG that combines characters, Mobile Suits, and narratives from across the Gundam universe into one game, developed and published by Bandai Namco. Featuring strategy, eye-catching visuals in Super Deformed (SD) style, and a Gacha system for collecting famous units and pilots, it’s an ideal choice for both veteran Gundam fans and newcomers. Since its release, the demand to reach out to SD Gundam G Generation Eternal Support has significantly grown.

Despite the game offering all essential features typical of its genre, several concerns remain unresolved for players. These include technical glitches within the game, account complications, and difficulties with in-app purchases. The developers need to address these matters.

How to Contact SD Gundam G Generation Eternal Support

As a devoted fan, I’ve noticed that the official website for SD Gundam G Generation ETERNAL has already addressed numerous frequently asked questions. However, if you still have unanswered concerns or questions, don’t hesitate to reach out to the dedicated customer service team of SD Gundam G Generation ETERNAL at any time. They are always ready and eager to assist you!

You can connect with the customer support team for SD Gundam G Generation ETERNAL in three different ways:

1. Utilize the in-game customer support feature.
2. Visit the official game support website to get assistance.
3. Connect directly with Bandai Namco on their social media channels.

How to Contact via the in-game Customer Service Option

To ensure a smooth gaming experience, please initiate the game on their devices. After the main menu or title screen appears, follow these instructions:

1. Choose ‘New Game’ if you haven’t played before or ‘Continue’ if you have an ongoing game.
2. Customize your player character as desired by selecting from available options.
3. Confirm your choices and proceed to the game settings screen.
4. Adjust the settings according to your preferences, such as sound effects, music volume, and control sensitivity.
5. Once you’re satisfied with the settings, press ‘Start Game’ or similar button to begin playing.
6. Familiarize yourself with the controls by moving around the game world and interacting with objects.
7. Complete any tutorials or introductory missions as needed to learn game mechanics and objectives.
8. Start your adventure and enjoy the game!

  • While on the title screen, tap on the Menu option, located at the upper left corner of the game screen.
  • A window would pop up on your screen next with a host of navigable options. Navigate to the Support option from there.
  • Once the Support window shows up on your screen, copy your Player ID from there by hitting the Copy button adjacent to it. If the player ID has not been issued, “0” will be displayed. In that case, you can enter “0” in the player ID field to contact the team.
  • Hit the Support button next. This would take you to the official FAQ page of SD Gundam G Generation ETERNAL.
  • Scroll up to the Filter FAQS by category section. Tap on the category that best describes your issue/inquiry to see all the inquiries addressed under that particular category. You may also filter the results by inputting keywords from your issue in the search bar.
  • Tap on your inquiry once you come across it, to read the solution/fix documented for the same. It is likely that you will come across your exact issue out there.

Raising a Support ticket

If you’re still encountering the problem and haven’t found a solution yet, consider using our Help/Support form as an additional option. Here’s how you can go about it:

1. Navigate to the appropriate section on our website or app.
2. Look for the “Contact Us” or “Support” button.
3. Fill in the required fields such as your name, email address, and a detailed description of your issue.
4. Click “Submit” to send your request.

We’ll get back to you as soon as possible!

  • While still on the answer page of your inquiry, scroll to the bottom and tap on the Support Form.
  • A pop-up window on your screen would ask you to choose between Google Play and the App Store. Select the relevant platform and hit Next.
  • On the next screen, read through the terms of responses, and acknowledge the same by ticking off the checkbox beside the disclaimer that you have read and understood the terms, to proceed.
  • Up next, a pop-up window would ask you to choose the Category of your inquiry. Choose the one that best describes your issue.
  • You will be asked to provide the below inputs on the next screen:
    • Read and accept the conditions listed above (tick off the checkbox beside it)
    • Your email address.
    • User ID
    • Your User name
    • OS version
    • Device name
    • Application version
    • Date and time of issue occurrence
    • Country/Region
    • Time Zone
    • Relevant file attachments (up to 3) in the form of screenshots for quicker assistance
    • Comment (Input the details of your issue in detail in the input box)
  • Once you have provided all the inputs asked for, tap on the Confirm button to successfully raise a Support ticket. The support team will reach out to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.

How to Contact via the official website of SD Gundam G Generation ETERNAL

Instead of navigating through the game itself for assistance, consider heading straight to the official support site of SD Gundam G Generation ETERNAL. This could serve as an alternate solution if you’re experiencing login issues and are unable to use the in-game customer service option.

  • You must visit the official help website of SD Gundam G Generation ETERNAL here.
  • While on the official support page, you can view the Frequently Asked Queries and fill in the support form if your queries are still unanswered. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

Instead, consider engaging with the developers at Bandai Namco through their social media platforms. You can find and interact with them on Twitter at @ggene_eternal, the official account for SD Gundam G Generations ETERNAL.

Another option is to consider reaching out to the team directly through their official Discord server, which is filled with dedicated fans who can assist in resolving user’s queries.

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2025-05-03 23:11

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