Resident Evil Survival Unit is a new survival horror strategy game developed by Aniplex Inc. and JOYCITY Corp. It recently became available worldwide after a limited release in some regions this September. Since the game is brand new, you might encounter some issues, so we’ve created this customer support guide to help.
How to Contact Resident Evil Survival Unit Customer Support
How to Contact via the in-game Customer Support Option
The best way to get in touch with the Resident Evil Survival Unit is through the in-game support tool. Here’s how to reach them while you’re playing:
- Launch Resident Evil Survival Unit and go to the Operative Profile Icon on the top left.
- Tap Settings.
- Click Customer Support.
From here:
- You’ll be redirected Resident Evil Survival Unit Inquiry Center.
- Go through the page, and you can search for your inquiry.
- Besides, you can select the type of your inquiry and apply.
How to Contact via the Resident Evil Survival Unit official website
If you can’t find help elsewhere, your best bet is the official Resident Evil Survival Unit website. Here’s how to get support through their website:
- Visit the official Resident Evil Survival Unit website.
- Go to the bottom of the page and click on Contact Us.
- It will take you to the same inquiry section as shown above. Follow the same method.
How to Contact the Developer Team Directly
If you can’t find the help you need through in-game tools or the official website, there are other ways to get support. You can connect with the game’s community or reach out to the developers directly. Discord is often a great place to start, as it has moderators and other players who can offer assistance, help you report issues, and keep you updated with the latest news.
Social media platforms such as Facebook and X (formerly Twitter) can be helpful for getting in touch with people. Directly messaging someone or commenting on posts about technical problems can help your issue get noticed and resolved more quickly.
And, if you want to receive a 1:1 inquiry, then follow the steps:
- Go to the Inquiry Page.
- Click on the 1:1 Inquiry button.
- Select the Inquiry type and mention Email, Member Number, Commander Name, Server, Title, Details, and add any Attachments if you have.
- Click Submit and wait for a response.
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2025-11-29 03:41