Olivia Dean hits out at ‘exploitative and unregulated’ ticket resale sites as she scores a major victory in her campaign against inflated reselling

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Olivia Dean criticized ticket resale websites for being unfair and lacking proper oversight, celebrating a win in her efforts to stop them from inflating prices.

The 26-year-old singer recently spoke out against Ticketmaster, saying resale tickets for her North American tour were being sold at hugely inflated prices. She also cautioned her fans about potential scams when buying tickets.

She publicly criticized Ticketmaster, Live Nation, and AEG Presents, calling their practices ‘disgusting’ and demanding they improve.

Olivia has successfully campaigned for a change: both Ticketmaster and AXS will now limit how much resale tickets can be marked up, and they’ll refund the extra money to people who already paid more than the original price.

She announced on Instagram Thursday that fans who paid more than the original price for tickets will receive a refund. Additionally, Ticketmaster and AXS have agreed to limit all future ticket resales for the North American leg of her tour to the original face value.

Artists and their teams should have the choice to limit resale tickets to the original price, helping to ensure live music remains affordable and accessible for everyone.

The resale ticket market often takes advantage of fans and lacks proper oversight. We, as those involved in live events, have a duty to safeguard both people and our community.

Thanks for waiting, and I can’t wait to see you all in person at the show! Let’s keep the bots away.

Olivia posted on Instagram on Friday to let her fans know about scams related to tickets for her North American tour. She said her team is currently investigating the problem.

The singer posted a message saying they’re aware of problems with ticket re-selling and prices, and their team is working to fix it.

I’m really upset that anyone might be taken advantage of or pay too much for tickets to our show. That’s the last thing I want to happen.

She publicly criticized Ticketmaster, Live Nation, and AEG Presents, calling their service unacceptable.

Ticketmaster responded by saying they support artists’ rights to control how tickets are sold and resold. They announced they will limit resale prices on their platform to the original purchase price and expressed hope that other resale marketplaces will do the same.

Ticketmaster told The Daily Mail that rules for reselling tickets vary by country. However, in the UK, they’ve limited resale prices to the original ticket cost since 2018.

As soon as we saw prices were unusually high on resale markets, we stopped allowing ticket resales for the Olivia Dean show we promoted and sold tickets for through AXS.

‘We have been vocal in our support of legislation that protects artists and fans alike.’ 

The Daily Mail also contacted Live Nation for comment at the time. 

Olivia publicly complained online after a new law made it illegal to resell tickets for more than their original price. The law was recently passed to stop ticket touts and unfair resale practices.

The Labour party pledged to better protect people from being scammed or overcharged for tickets by ticket touts.

Ticket touts often use automated programs, or bots, to quickly purchase large numbers of tickets as soon as they become available. They then resell these tickets at significantly inflated prices on secondary markets.

The new rules make it illegal to resell tickets for live events above original cost.

Coldplay, Dua Lipa, and Radiohead are just a few of the many major artists asking the government to keep its promise to limit how much resold concert tickets can cost.

Robert Smith of The Cure, New Order, Mark Knopfler, Iron Maiden, PJ Harvey, and Mercury Prize winner Sam Fender were among those who signed a statement asking for limits on ticket purchases. They hope this will rebuild trust in the ticketing process and make arts events more accessible to everyone.

Several other groups also signed the agreement, including the consumer advocacy organization Which?, the FanFair Alliance, mobile network O2, the Football Supporters’ Association, and representatives from the music and theatre worlds – covering venues, managers, and ticket sellers.

Ticketmaster’s parent company Live Nation Entertainment backed the move.

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2025-11-27 14:53