Magic Chess: Go Go: How to contact customer support service

Title Game: Magic Chess: Let’s Roll is an engaging multiplayer strategy game similar to chess, developed by Vizta Games, inspired by Mobile Legends: Bang Bang’s famous Magic Chess Mode. This game incorporates the fundamental mechanics of that mode while adding fresh features, game modes, and more. In this Magic Chess: Let’s Roll Customer Support Guide, I will guide you on how to connect with their customer service team and troubleshoot any in-game issues you might encounter.

If you’re new to this game, we’ve got a handy tutorial called a “starter guide” that will introduce you to the fundamentals. Don’t forget to check out our write-up on “promo codes” to claim some bonus items during your journey.

How to Contact Magic Chess: Go Go customer support

Magic Chess has softly debuted in Malaysia and Singapore lately, with plans to expand throughout the Asia-Pacific region later this year. Pre-registration is currently available for additional APAC territories. It’s perfectly fine if you experience problems while playing the game, even after its official release.

rest assured, you need not fret; if you encounter issues within the game, feel free to reach out to the game’s customer service team for assistance. You can do this by using the in-game support system, their official social media platforms, or sending them an email directly.

How to Contact via in-game customer service option

Follow these steps if you want to contact the customer service team through the in-game option:

  • First, launch the game on your mobile device.
  • Next, tap on the three horizontal lines with three dots, located at the top-right corner, near the Battery and Ping icon.
  • It will pop up the Menu, displaying four sections.
  • There, you will find the Customer Service option in the third section.
  • Now tap on it to continue the process.
  • You will be redirected to the Customer Service page, welcomed by the assistant, Elva.
  • There, either select the following pre-defined issue categories for feedback: Gameplay and balance issues, Bug Report, Events and payment issues, Account Related, and Report or Appeal, or you can chat with the bot about your issues.
  • After selecting any of the categories, please tap on the form to fill it.
  • It will pop up the form, where you have to choose a specific category for your feedback.
  • Next, upload an image related to your issue.
  • And lastly, describe the issue you are facing in detail.
  • Once the above process is completed, tap the Submit button to send your issue.

How to Contact via the Magic Chess: Go Go Official website

Currently, an official website for the game doesn’t exist since it hasn’t been officially released yet. However, you can reach out to the support team through their app support email: [mobilechess.help@moonton.com](mailto:mobilechess.help@moonton.com).

How to Contact the Developer team directly

If you’re encountering troubles and prefer speaking with the development team directly, feel free to connect with them through the game’s main social media platforms or by sending an email. You can find us on the Magic Chess: Go Go X Twitter (previously known as Twitter), Instagram, or join our Discord community for additional help and guidance.

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2025-01-12 21:11

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