King Arthur: Legends Rise: How to contact the customer support service

As a seasoned gamer who has faced my fair share of technical hiccups, I completely understand the frustration that comes with glitches and errors while playing your favorite game. In this case, it’s King Arthur: Legends Rise that seems to have caused you some trouble. But fear not, fellow player! I’ve got just the solution for you.

Legends Rise,” developed by Kabam Games, is a team-based Role Playing Game (RPG) with a turn-based system. This game immerses players in an exciting journey filled with various monsters and adversaries. The strategic aspect of the game allows you to utilize distinct characters, each possessing unique skills tailored to their specific character class. Following its release, requests for assistance from King Arthur: Legends Rise Customer Support have become increasingly common.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Kint Aurther: Legends Rise.

How to Contact King Arthur: Legends Rise Customer Support

On the official website of “King Arthur: Legends Rise”, the support team has already addressed numerous commonly asked questions. However, if anyone still feels unsatisfied with the information provided, the customer service for “King Arthur: Legends Rise” is always reachable to help answer any remaining player inquiries.

Here are three methods to get in touch with King Arthur’s customer service:

How to Contact via in-game customer service option

Users should initiate the game on their gadgets. Upon the main screen within the game being displayed, they need to follow the instructions given hereafter:

Tap on your Player Profile, located at the upper right corner of the game screen.
This would take you to the in-game Settings menu that houses seven navigable tabs, namely, Account/Terms, Account Combat Power, Customize, Notifications, Graphics, Sound, and Language. While on the Account tab, navigate to the Customer Center option placed under the Services Section at the right-hand corner of the menu page. Before you tap on that, you can copy your account info which might be required while raising a 1:1 Inquiry with the team.
This will direct you to King Arthur: Legends Rise’s in-game inquiry page, where the developers have categorized some commonly asked questions regarding Accounts, Payments, Recovery, Events, using the app, and Bug reports. Choose the category that most accurately reflects your problem, then tap the plus icon located at the left-hand side of it.
Then, a series of subcategories would appear beneath that category. To finally review all of the questions covered under that subcategory, you must select the appropriate subcategory. To read the solution or fix for any of the queries addressed under that subcategory, tap on that. You may also use the search box at the top to filter out the results by entering keywords related to your problem. You’ll probably run into your exact problem out there.

Reporting a Bug

If you’re still experiencing an issue or if it hasn’t been covered in our Frequently Asked Questions (FAQ), please submit a personalized support request. Here’s how to create one:

While still on the Help/FAQ page, tap on the plus icon located on the left-hand side of the Report category.
Two sub-categories would appear next, namely How to Report and Bug Reports. Tap on the plus icon beside Bug Reports.
Finally, another section would show up titled Bug Reports. Tap on that.
You will see the Contact Customer Support button highlighted in Yellow, on the Bug Reports FAQ response page after doing this. Tap on that.
This would take you to the Ticket raising page where the following inputs would be requested:
- Category of your issue (Choose the one that best describes your problem/issue).
- Sub-category of your issue (Pick from the ones that pop up next depending on your inquiry)
- Inquiry Title
- Content (Describe your issue in detail here).
- Relevant file attachments in the form of screenshots (up to 3) for quicker assistance
- Reply Notification (Add the email address where you want to receive replies)

King Arthur: Legends Rise: How to contact the customer support service

Once you have provided all the required information, check the Add Reply Notification checkbox to receive in-app notifications whenever you receive a reply from an Agent.
Tap on the Submit button to successfully submit your inquiry. The Support team will get back to you within 48-72 working hours. You can keep a tab on your inquiries raised, from the My Inquiries section.

How to Contact via the official website of King Arthur: Legends Rise

Instead of navigating through the game itself, feel free to head straight to the official help site for King Arthur: Legends Rise. There, you’ll find the customer service section which can serve as an alternative if you encounter any login issues and can’t utilize the in-game support.

You must visit the official help website of King Arthur: Legends Rise here.
After being redirected, you need to sign in with your Netmarble account by tapping on the Sign-In option located in the upper right corner of the web screen.

You can check out the Frequently Asked queries categorically listed out there and also raise an Inquiry if you are signed in. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

A different method could be to connect with Netmarble’s Developers through their social media platforms. Feel free to follow them and reach out using @NetmarbleO on Twitter or the official Facebook page of Netmarble. You might also find it beneficial to join their Discord server, where a large community of dedicated fans can assist in resolving your queries.

2024-12-22 20:11