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Fall Guys: How to contact the customer support service

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Fall Guys: How to contact the customer support service

As a seasoned gamer with over two decades under my belt, I must admit that Fall Guys has managed to captivate me like no other game in recent memory. The vibrant mini-games and chaotic survival format have undeniably broken new ground in the battle royale genre. However, my gaming experience has been marred by a few technical hiccups – account issues, in-game bugs, and questions regarding in-app purchases.

Finally, after much anticipation, the exciting new game known as “Party Royale,” or “Fall Guys,” has been released on both Android and iOS devices. Created by Mediatonic and initially published by Devolver Digital, this title promises a thrilling and colorful array of mini-games, ensuring an enjoyable and chaotic experience for players. The innovative “chaotic survival” gameplay, exclusive to this game, has disrupted the conventional battle royale format with its unique spin. Since its launch, Fall Guys has been skyrocketing up the download charts. It seems that more and more people are finding themselves in need of Customer Support for this popular game.

Despite the game offering all the essential features typical of its genre, there remain several problems that the developers need to tackle. Some players are encountering obstacles such as in-game glitches, account difficulties, and questions about in-app transactions.

We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Fall Guys

How to Contact Fall Guys Customer Support

On the official site for the game, the support team has addressed numerous commonly asked questions. However, should you find that your questions aren’t fully answered, please know that the Fall Guys customer service is always ready and willing to assist with any additional queries you may have at any time.

Here are three methods to get in touch with the support team for Fall Guys:

How to Contact via in-game Customer Service Option 

1. Start the game on your smartphone or tablet.

  • Tap on the cogwheel icon located at the upper right corner of the game screen.
  • This would re-direct you to the in-game Settings menu which houses multiple navigable options. Navigate to the Support section by tapping on the Support button.
  • This would take you to the official Help Center of Fall Guys where you will discover that the developers have pre-addressed some of the Frequently Asked Queries about Account, Gameplay, Technical Support, Trending Queries, and other miscellaneous issues. Scroll up to the Articles by Topics section and choose the relevant category from the drop-down list.
  • All queries addressed under that topic would appear next on your screen. Scroll down till you come across your inquiry. To read the answer/fix for it, simply tap on that. You may additionally filter out the results by inputting keywords from your issue in the search bar at the top. You will likely come across your exact issue out here.

Raising a Support Request

If your issue persists at this stage or is something that has not been addressed under the Help Center, you may resort to submitting a support request. Adhere to the steps below to do so:

  • While still on the Help Center page, scroll up to the bottom till you come across the Contact Us button. Tap on that.
  • For raising a support request, you will be asked to fill in the below inputs:
    • Your Nickname (the name that you are using in the game)
    • Your email address
    • The Platform on which you are playing the game.
    • Game (Choose Fall Guys from the drop-down list)
    • Contact reason (Choose the category that best describes your problem from the drop-down).
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for quicker assistance.
Fall Guys: How to contact the customer support service
  • Once you have provided all the inputs asked for, you will have two options, either you can submit an email request, or Start a Live Chat. However, the Start a Live Chat option would be greyed out if an agent is not available. You may directly enter into a private chat room with an agent to get your issue resolved or Submit an Email request if all agents are busy.

In response to your emailed request, our support team will respond using the email address you’ve given, typically within three business days. If further action is needed, feel free to continue the conversation thread for any subsequent queries.

How to Contact via the official website of Fall Guys

Instead, consider heading straight to the official assistance platform of “Fall Guys.” This could serve as a helpful backup if you encounter any login issues or find it difficult to use the in-game support system.

  • You must visit the official website of Fall Guys here.
  • Once redirected to the Epic Games Help Center, check if you are already signed in to Epic Games via your device. Tap on the three-line bar located at the upper right corner of the game screen to check the same. Make sure that you’re signed in to your Epic Games account first.
Fall Guys: How to contact the customer support service
  • You can access the Frequently Asked Querries section and submit a request if required. The steps for doing so have already been discussed in the previous section.

How to Contact the Developer Team Directly

One alternative method could be communicating with the Developers through their social media platforms. Instead, you might reach out to the Fall Guys team on Twitter at @FallGuysGame, which is the official account for Fall Guys. It would also be beneficial to keep track of their Discord server, a hub filled with enthusiastic fans who are more than willing to assist users in addressing their queries.

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2024-08-22 23:11

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