Dungeon of Gods: How to contact the customer support service

As a seasoned gamer with years of experience under my belt, I have come across my fair share of in-game issues that required me to reach out to support teams for assistance. In my latest adventure with Dungeon of Gods, I encountered a pesky bug that left me unable to progress in the game.

1-Hand Dungeon Adventure, titled Dungeon of Gods, is an innovative Role Playing Game (RPG) created by the developers at Super Planet. With simple controls that allow you to swipe and release for attacks on enemies, it’s easy to get started. Embark on a thrilling journey through a challenging dungeon, with each level or chapter presenting new obstacles. The game consists of 10 levels that require you to progress. Control your character using just one finger, executing powerful actions like attack and dodge. Since its release, it has dominated the download charts. However, as more players join in, the requests for Customer Support in Dungeon of Gods have been increasing.

As a dedicated gamer, I’ve noticed that this game has many great features typical of its genre. However, there are some areas that could use improvement from the developers. For me and other players, we encounter various obstacles such as in-game glitches, account complications, and uncertainties regarding in-app purchases.

How to Contact Dungeon of Gods customer support

1. The support team has addressed numerous common inquiries about the game on its official website. However, for those who still have unanswered questions, feel free to reach out to the Dungeon of Gods customer service team at any time; they’re always ready to help!

1. Here are three methods for reaching the support team at Dungeon of Gods:

How to Contact via in-game Customer Service Option 

1. Start the game on your smartphone or tablet.

• Tap on the gear/cogwheel icon located at the upper left corner of the home screen.
• A pop-up window with various navigable options will appear on your screen. Before reaching out to the Support team make sure that you are checking out the FAQ section first. Tap on the FAQ button to check out those.
• This would take you to the official Help Website of Dungeon of Gods. Tap on the FAQ button or input keywords from your issue in the search bar to look for your issue under the FAQ section.
• Once you tap on the FAQ button, you will see that some of the Frequently Asked Queries about the game and issues have been pre-addressed out there. To read the answer to your query, simply tap on the relevant question when you come across it.

Submitting a Request

1. If you’re still encountering an issue that hasn’t been covered in our Frequently Asked Questions (FAQ), please follow these simple steps to contact our Support team for assistance:

• While still on the FAQ page, tap on the three-line bar located at the upper right corner of the page.
• From the list of options that appear in the drop-down, navigate to the Submit a Request option.
• This will redirect you to the ticket-raising page where the following inputs need to be provided:
  • Your email address
  • The subject of your inquiry
  • A Detailed description of your issue.
  • Relevant file attachments in the form of screenshots for quick assistance.

• Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. Keep a tab on the status of your raised tickets by heading to the My Inquiries section from the upper right corner of the FAQ page.

Reaching out to the Support team

If you haven’t managed to resolve your problem by now, please reach out to our Support team via email for further assistance.

• Head back to the Settings menu from the game’s home screen.
• This time around, tap on the Inquiries button.
• As a next step, you will be asked to select the category of your inquiry before proceeding. It may be related to Accounts, Payments, In-game errors, Suggestions, reporting a user, and, other miscellaneous things. Select the one that best describes your requirements.

• Up next, you will be headed to the Email Composition Page, wherein, the To and subject field will be already populated with the recipient’s email address and inquiry category.
• Some other required information will be populated as footnotes. Add your nickname and Unique ID out there if it is not already populated.
• You need to describe your issue/inquiry in detail under the body section of the email. Make sure to attach relevant screenshots/video recordings of your issue for a quicker and better support experience.

The developer team will respond to your email within two business days. Feel free to continue the conversation in the same email thread if necessary.

How to Contact via the official website of Dungeon of Gods

An simpler way to say this is: instead of trying to resolve your issue within the game, you can directly visit the authoritative help platform for Dungeon of Gods and use their customer service feature if needed. This could be a useful backup solution when experiencing login difficulties and unable to access in-game support.

• You must visit the official website of Dungeon of Gods here.

• Once redirected to the FAQ page of Dungeon of Gods, you can check out the issues pre-addressed and even submit an inquiry from here. The steps for doing so are the same as we discussed in the previous section.

How to Contact the Developer Team Directly

1. A possible alternative is to connect with the Developers through their social media platforms. The Twitter account @PlaySuperPlanet represents SuperPlanet, so you can direct your questions to them. Furthermore, you may also reach out to the team via the official Facebook page of SuperPlanet. Lastly, don’t forget to check their Discord server for a community of dedicated fans who are always ready to help with any user inquiries.

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2024-07-30 19:41