Games

Civilization: Eras & Allies: How to contact customer support service

BBG News

Eras & Allies,” developed by 2K, Inc., has been released in Asia, with many local fans eagerly diving into gameplay. Since a new release may contain occasional glitches, it’s crucial to know how to reach the customer support service for Civilization: Eras & Allies to address any issues that might arise.

How to contact Civilization: Eras & Allies Customer Support

You have several methods to reach our support team. At present, these include interacting with them directly within the game, visiting our official website for assistance, or reaching out to us through the social media channels associated with the game.

How to contact via the in-game Customer Service option

Follow these steps if you want to contact the customer service team through the in-game option:

  • Once you open the game, click on the Character Icon on the top left side of the screen.
  • Navigate to the Settings Menu.
  • You will find settings such as Language, Translate, and other features. On the bottom side of your screen, you will find two options: FAQ and Support Tickets.
  • If you click on FAQ, you will have plenty of questions answered there, where you can find solutions. But if you do not, the Support Tickets option is the way to go.
  • Click on the Support Tickets menu, and it will redirect you to the conversations page. Here, you can click on the Start a Conversation option to begin a chat.
  • You can place your question here, and to remind you, this is not a live chat. The copy of your conversation will remain in the game, so you can keep checking if you get a response or not.

How to contact via the official website

Additionally, you can reach out to our support team via their website dedicated to development.

  • Head over to the official support website of 2K Games.
  • Here, you’ll need to choose the game title from the list, select Civilization: Eras & Allies. It will redirect you to the support page.
  • In the space, enter your email address, subject, and a detailed description of the issue you’re facing. It’s recommended to explain what happened right before the issue occurred and to include any relevant screenshots or videos for better clarity. You’ll also need to identify the type of issue, mention the platform you’re using, and optionally provide your Player ID or attach files.
  • Click on Submit.

Your query will be checked by the team, and then you will be contacted via email.

How to contact the Developer Team Directly

An alternative approach is to reach out to the developers through their social media platforms, which they frequently use. You can get in touch with them on their official Facebook page, or for larger spaces, they also provide a Discord server where you can post your queries.

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2025-06-30 11:41

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