BTS Cooking On: How to contact the customer support service

As a seasoned gamer with countless hours logged into various simulators, I must admit that BTS Cooking On has managed to captivate my attention like few others before it. The blend of music, cuisine, and virtual world-building is a unique combination that keeps me coming back for more. However, as with any popular game, there are bound to be hiccups along the way.

Under the guidance of CEO Jaekwan Nam, the company Com2uS has released a brand new cooking simulation game titled “BTS Cooking Journey”. This exciting game, featuring the renowned South Korean boy band BTS, offers an engaging experience for players. As TinyTAN, you’ll travel around the world, setting up restaurants that specialize in local dishes. The game begins with easy controls but soon progresses to intricate customer demands, challenging your agility and concentration. Since its launch, “BTS Cooking Journey” has been at the top of the download charts. As more players enjoy the game, the need for Customer Support has increased.

Despite the game including all essential features typical of this genre, several problems persist that require the developers’ attention. Players are encountering challenges such as in-game glitches, account difficulties, and uncertainties about in-app transactions.

How to Contact BTS Cooking On customer support

For commonly asked questions about the game, our support team has provided answers on the game’s official site. However, if you still have doubts or concerns, don’t hesitate to reach out to our customer service team at BTS Cooking On, who are always ready and available to help you with any queries you might have.

There are two methods to get in touch with the BTS Cooking On customer support team. You can do so by selecting the appropriate option from the game’s menu, or you can connect with the developers at Com2Us through their social media platforms directly.

How to Contact via in-game Customer Service Option

1. Start the game on your smartphone or tablet.

Tap on the three-line bar located at the upper right corner of the game screen.
From the drop-down list of menus that show up next, navigate to the Settings menu (cogwheel icon).
A pop-up window would appear on your screen next consisting of two tabs, namely, Settings and Account. While under the Account tab, tap on the 1:1 Inquiry button.

BTS Cooking On: How to contact the customer support service

This would take you to the Contact Us page where the developers have pre-addressed some Frequently Asked Queries about Games, Purchase, Accounts, Events, ETC. To see if your issue has been addressed out there, navigate to the tab that best describes the category of your problem/inquiry.
All the inquiries addressed under that category will show up on your screen next. Scroll down till you come across your exact inquiry and tap on it to read the answer/fix for it. You may additionally filter the results by clicking on the search icon located at the upper right corner of the screen and inputting keywords from your issue. You will likely come across your exact issue out there.

Raising a Support ticket

If you’re still experiencing an issue or if it’s not covered in our Frequently Asked Questions (FAQ), feel free to submit a support request following these simple steps:

While still on the FAQ page, scroll down to the bottom of the page and tap on the Contact Us button.
This would take you to the ticket-raising page where the following inputs would be asked for:
- The category of your issue
- The title of your inquiry
- A detailed description of your issue.
- Your email address.
- Relevant file attachments in the form of screenshots for quicker assistance (file size can be up to 10 MB)

BTS Cooking On: How to contact the customer support service

Once you have provided all the inputs asked for the Send button that was previously greyed out would be activated. Tap on the Send button to successfully submit your inquiry.

The Developer team will respond to your email within 48-72 hours. If necessary, you can send more messages in the same email thread for further inquiries.

How to Contact the Developer Team Directly

As a long-time fanatic of both Com2uS games and BTS Cooking On, I’ve found myself running into issues from time to time that require assistance. In my experience, reaching out to developers directly through their social media channels has been the most effective way to get answers quickly. For instance, if you need help with a Com2uS game, messaging them via their official Twitter handle is a great first step. Similarly, if you have queries about BTS Cooking On, engaging with their team on BTSCookingOn’s Twitter is the best approach.

2024-08-18 09:11