Games

Black Beacon: How to contact customer support service

BBG News

Black Beacon is a role-playing game that combines elements of mythology, sci-fi, and action, developed by Glohow Holdings Pte. Ltd. and Mingzhou Network Technology. Set in a grim, tumultuous world on the edge of disorder, demand for assistance from Black Beacon’s customer service team has grown steadily since its release.

Although the game includes everything typical for this genre, it’s clear that there are numerous challenges that the developers still need to tackle. Players have reported various technical glitches within the game, account complications, and inconveniences with in-app transactions.

How to Contact Black Beacon Customer Support

On Black Beacon’s official site, their dedicated support team has addressed numerous frequently asked questions. However, if you still have unanswered concerns, feel free to reach out to Black Beacon’s customer service team at any time for assistance with your inquiries.

You’ve got two simple methods to get in touch with Black Beacon’s customer support:

1. Through the in-game support system, directly connecting with Glowhow Holdings Pte. Ltd., the developers behind the game.
2. Alternatively, you can reach out to them on their social media platforms.

How to contact via the in-game Customer Service Option

It’s important that you start the game on their devices. After the main menu or title screen of the game has appeared, please follow these instructions:

1. Click ‘Start Game’ or ‘Play Now’.
2. Select your preferred language if given an option.
3. Choose a character or avatar if necessary.
4. Follow any additional prompts to configure controls or settings.
5. You’re now ready to enjoy the game!

  • Tap on the headset/customer service icon, located at the upper right corner of the game’s title screen.
  • This would take you to the Contact Us page where you will discover that the developers have pre-addressed some Frequently Asked Queries pertaining to Purchases, Account, Events, and, other miscellaneous topics. To see if your issue is already addressed here, navigate to the category that best describes your inquiry.
  • Up next, scroll up to view all the inquiries addressed under that category till you find your issue.
  • Once you come across your exact problem/inquiry, tap on the down arrow beside it, to view the solution/fix for it.

Raising a Support ticket

If you’re still experiencing trouble or if your concern hasn’t been addressed in our Contact Us area, consider submitting a Support request to address your problem effectively. Here’s how you can go about it:

1. Navigate to our Support page.
2. Click on the “Submit a Request” button.
3. Fill out the form with details about your issue. Be sure to include any relevant screenshots or error messages for better understanding.
4. Click on the “Submit” button to send your request.
5. Our team will review and respond to your request as soon as possible.

  • While still on the Contact Us page, you can either hit the pen icon, visible at the upper right corner of your screen or, scroll up to the bottom and tap on the Contact Us page.
  • This would take you to the ticket-raising page where the following inputs need to be provided:
    • The category of your issue (Choose the relevant category from the drop-down)
    • Your email address.
    • Hive ID/Player ID/CS Code
    • The title of your inquiry
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for quicker assistance.
  • Once you have provided all the requested inputs, you must agree to the terms by checking the checkbox beside it.
  • Finally, the Send button will be enabled once you agree to the terms. Tap on that to successfully raise the Support ticket. The support team will reach out to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.

How to contact the developer team directly

Here’s another option: Feel free to contact our developer team directly through this platform or reach out to them via their official social media channels. BB_BlackBeacon is our main handle for addressing your concerns on Twitter. You can also message us on the official Facebook page of Black Beacon, and don’t forget to check out our Discord server, where an active gaming community is always ready to assist with any questions you may have!

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2025-04-13 19:12

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