Games

ATHENA: Blood Twins: How to contact customer support service

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As an ardent gamer, I can’t help but be captivated by the engrossing narrative of “Blood Twins,” my go-to dark MMORPG nestled within the fractured realm of Yggdrasil. In this game, I find myself embodying the Warriors of Fate, thrust into a war that holds the key to shaping our world’s fate, as Athena, the Goddess of Wisdom, grapples with despair. Lately, the demand for ATHENA: Blood Twins Customer Support has been escalating steadily.

Despite the game providing essential features typical for its genre, it’s clear that there are several concerns that the developers need to tackle. Players have been encountering various in-game glitches, account complications, and inconveniences related to in-app purchases.

In order to ensure that everyone enjoys a trouble-free and enjoyable gaming journey within ATHENA: Blood Twins, here’s an easy-to-follow process on how to contact our dedicated support team:

1. Navigate to the official ATHENA: Blood Twins website or forum.
2. Look for the ‘Support’ or ‘Contact Us’ section.
3. Fill out the required form, providing clear details about your issue or question. Be sure to include any relevant information such as your in-game username, a brief description of the problem you are experiencing, and steps taken to reproduce the bug if applicable.
4. Attach any screenshots or videos that demonstrate the issue. This will help our team understand and resolve your concern more efficiently.
5. Click ‘Submit’ to send your request for assistance.
6. A member of our support team will get back to you as soon as possible, typically within 24-48 hours during business days. If your issue requires immediate attention, please indicate this in your message and we’ll prioritize it accordingly.

We appreciate your patience and understanding as our team works diligently to provide a top-notch gaming experience for all players of ATHENA: Blood Twins.

How to Contact ATHENA: Blood Twins Support

On the official website for ATHENA: Blood Twins, the support team has already addressed numerous commonly asked questions. However, should you require further clarification or assistance, feel free to reach out to ATHENA: Blood Twins customer service at any time. They’re always ready to help answer your queries.

You can get in touch with ATHENA: Blood Twins’ customer support team in two ways. One is by utilizing the in-game customer support feature, and the other is by directly messaging Efun Game Ltd., the developers, through their social media platforms.

How to Contact via the in-game Customer Service Option

Begin by following the given instructions. After the main game screen appears on your device, please proceed with the steps that follow:

OR

After launching the game on your device, you’ll find yourself at the in-game home screen. From there, continue with the subsequent steps provided:

  • Tap on the Widget icon, located at the right-hand corner of your home screen.
  • The Settings option would pop up in the upper right corner of your device screen, upon doing so.
  • While on the Settings menu, you will come across four navigable tabs at the bottom of the menu screen, namely, Settings, Profile, Language, and Activation code. Switch over to the Profile tab from there.
  • Under the Profile tab, you will come across various sections, categorically divided. Look for the Info Management section, and under that, you will find the Contact Customer Service button. Tap on that.
  • A chat screen would pop up next, where the Robot Assistant will greet you and provide you with a full list of categories to choose from, starting with Game News, to Account Issues, Bug Feedback, etc.
  • Once you navigate to the relevant categories, you will need to select/choose the sub-categories/questions from under that as well. Choose the one that is closest to and best describes your issue.
  • The Robot assistant would immediately fetch and come up with a fix/resolution that has been documented in the database. You will likely come across your exact issue out there.

Contacting the support team

If your problem remains unsolved or unattended, feel free to submit a support request. Here’s how you can go about it:

This version aims to simplify the language and make it more conversational while maintaining the original meaning.

  • While the Robot Assistant fetches the solution to your query, it also triggers another message almost immediately asking you to choose between the three options:
    • If your problem is resolved.
    • If you wish to view more issues.
    • If you still need help and want to contact support.
  • If your issue is still there, choose the third option. If the Assistant has more ways/answers to your issue, it will ask you to type out your exact issue in detail and will ask you to attach screenshots along with it, by tapping on the clip icon right next to the message box.
  • If it does not have any further solutions/answers to provide on that topic, a ticket-raising menu will pop up on your screen, asking for the following inputs:
    • Problem type (Choose the category that best describes your issue from the drop-down)
    • Game (Will auto-populate)
    • Server (Will auto-populate)
    • Role name (Will auto-populate)
    • Problem details (Describe your issue in detail under this section)
    • Upload image (Relevant attachments in the form of images, up to 3 for better understanding of your issue).
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a support ticket.

How to Contact the Developer Team Directly

Blood Twins. This way, you can ask your questions more directly.

Everyone is invited to check out and interact with the official Facebook page of ATHENA: Blood Twins. For further assistance, it would be beneficial to also join their Discord server, where an enthusiastic community is always ready to lend a helping hand with any questions you might have.

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2025-06-23 07:11

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