Stella Sora: How to contact the customer support service

by

Stella Sora is a fun action RPG with a great story and charming characters. Like any game, you might run into problems like bugs, missing items, or account issues. Knowing how to contact customer support can help you quickly resolve these issues and get back to playing without frustration.

This guide will show you how to get in touch with the Stella Sora support team and offer tips for a quick and effective resolution to your issue. For new players, be sure to check out our guides on Redeem Codes, Beginners Tips, and Rerolling to help you get started with Stella Sora!

How to Contact Stella Sora Customer Support

How to Contact via the in-game Customer Support Option

If you need help, the best place to start is usually the game’s built-in support system. It’s typically the quickest way to get assistance, as it automatically provides the support team with important information like your User ID, server details, and device type, which helps them investigate your issue faster.

Here’s a typical step-by-step for Stella Sora:

  • Launch the game and wait until you’re on the main lobby or home screen.
  • Tap the Settings icon.
  • Inside Settings, look for an option labelled User Center.
  • Then click on the Contact CS option, and click Contact Us option at the bottom.

From there:

  • Choose the category that best matches your problem.
  • Or contact customer service directly by clicking the button on the top right.
  • Describe your problem clearly, including key information like your User ID, Server name, Time of occurrence, Platform (iOS/Android/PC), and any screenshot or video evidence if available.
  • Submit the ticket and keep an eye on your in-game mailbox or email for responses.

How to Contact via the Official Website of Stella Sora

If you’re having trouble with in-game help, visit the official website or the support page for the game’s publisher.

Here’s how to proceed:

  • Visit the official Stella Sora website.
  • Look for the Contact Us option at the bottom of the website.
  • You’ll be redirected to your mailbox. Fill in any relevant information and send.

How to Contact the Developer Team Directly

If you’re having tricky problems like getting back into your account, issues with where your game servers are located, or transactions that are taking a long time to process, you might need to reach out to the game’s developer or publisher for help beyond regular support channels.

If you need help with Stella Sora, Yostar Limited provides support. You can contact them via email. They also regularly share important updates – like announcements and maintenance information – and respond to player questions on their social media pages, including Twitter/X, Facebook, and Discord.

These channels aren’t designed for managing individual support requests, but they’re useful for staying informed about major problems and potentially reaching support staff when widespread issues occur. Use them carefully for urgent matters, and you’ll likely get a faster resolution.

Read More

2025-10-23 07:11