Dragon Ball Gekishin Squadra: How to contact customer support service

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Dragon Ball Gekishin Squadra is a fast-paced, team-based MOBA game where you battle in 4v4 matches. It combines strategic gameplay with the popular Dragon Ball universe, brought to you by Bandai Namco. Since the game launched, many players have been reaching out to the Dragon Ball Gekishin Squadra Customer Support team for help.

The game includes everything players typically want from this type of genre, but the developers still need to fix several problems. Some players are experiencing issues like in-game bugs, account-related issues, and questions about in-app purchases. We want everyone to enjoy the game without being troubled by these bugs. Here’s a step-by-step guide on how to reach the customer support team for Dragon Ball Gekishin Squadra.

How to Contact Dragon Ball Gekishin Squadra Customer Support

Our support team has already addressed many common questions on the game’s official website. However, if you still need help, the Dragon Ball Gekishin Squadra customer service team is available around the clock to assist you with any questions you may have.

There are three ways to get in touch with the customer support team for Dragon Ball Gekishin Squadra. You can use the options within the game’s menu, visit the official website, or contact Bandai Namco directly through their social media accounts.

How to contact via the in-game Customer Service option

Launch the game on our device. Once the in-game title screen has loaded, adhere to the steps below:

  • Tap on the cogwheel icon located at the bottom right corner of the title screen.
  • Three navigable menus would pop up on top of it, namely, Settings, Support, and Clear Cache. Navigate to the support option from there.
  • Once the Support menu pops up, hit the copy button to copy your User ID, as you might need it while raising a support ticket.
  • Finally, tap on the Support button on the pop-up window.
  • This will take you to the official FAQ website of Dragon Ball Gekishin Squadra, where the developers have pre-addressed some Frequently Asked Questions about Troubleshooting, Billing Related, Data Transfer, and other issues. To see if your issue has already been addressed, navigate to the category that best describes your issue.
  • Scroll up to view all the queries answered under that category and to read the solution/fix for any one of those queries, tap on that. You can additionally filter the search results by inputting keywords from your issue in the search bar. You will likely come across your exact issues out here.

Raising a Support ticket

If you’re still experiencing problems, or if your question isn’t covered in the FAQ section, please submit a Support ticket. Follow these steps to do so:

  • While still on he solution/answer page, scroll up to the inquiries section, where you have the Support Form button.
  • On the next page, you will have to scroll up to acknowledge/tick the checkbox that you have read and accept the conditions listed above before proceeding to the Support form page.
  • Finally, the Support Form button will be enabled at the bottom of the page. Once you tap on that, a pop-up will ask you to choose the content/category of your inquiry. Choose the one that best describes your issue.
  • Based on the category that you have chosen, you will be asked to pick a subcategory.
  • Depending on the category, you will be asked to provide the Support Form inputs. In general, for in-game bugs, the following inputs will be asked:
    • The platform from where you have installed he game (Choose from drop-down)
    • User ID (Paste the ID that you had copied previously
    • Player name
    • Date and time of issue occurrence
    • OS version you are using
    • Device name
    • Application version
    • Operation immediately before the issue occurred
  • Error code
  • Troubleshooting steps you have tried (Choose from the drop-down; if you have not tried anything, choose not tried).
  • Country/Region
  • Timezone
  • Your email address
  • Relevant file attachments (up to 3 in the form of screenshots in “jpg“, “png“, “gif” format for quicker assistance).
  • Comment (Describe your issue in detail under this section).
  • Once you have provided all the inputs asked for, tap on the Confirm button to successfully raise a Support ticket.

We’ll respond to your email at the address you gave us, usually within 48-72 hours. If you need to add more information, feel free to reply to the same email thread.

How to contact via the official website of Dragon Ball Gekishin Squadra

If you’re having trouble, you can visit the official help website for Dragon Ball Gekishin Squadra and find their customer service section. This is a good option if you’re experiencing login issues and can’t reach the in-game support.

  • You must visit the official help website of Dragon Ball Gekishin Squadra here.
  • Once you are on the official help website, you can access the FAQ section and raise a support ticket if needed. The steps for doing the same have been discussed in the previous section.

How to Contact the Developer Team Directly

You could also try contacting the Developers at Bandai Namco through their Social Media accounts. You can reach them on X (formerly Twitter) at @DB_Squadra, which is the official account for Dragon Ball Gekishin Squadra and is used to answer questions from players like you.

You can follow and contact Dragon Ball Gekishin Squadra through their official Facebook ID. We also recommend joining their Discord server, where a large community of dedicated fans is available to assist with any questions or issues you may have.

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2025-10-05 19:13