Games

DARKEST DAYS: How to contact customer support service

BBG News

In simple terms, “DARKEST DAYS” is a multiplayer survival game set in an open world overrun by zombies, developed by NHN Corp. Players must navigate through a vast map infested with terrifying zombies and make difficult decisions to stay alive. However, since its release, the demand for “DARKEST DAYS” Customer Support has been steadily rising.

As an avid fan, I must say that the game has met my expectations in terms of delivering essential elements from this genre. However, it’s clear that there are several issues that need immediate attention from the developers. Some players are encountering obstacles like in-game bugs, account troubles, and complications with in-app purchases.

Hey there fellow time travelers! I truly hope that each one of you embarks on an uninterrupted and enjoyable adventure in Darkest Days. If you’re a newcomer, allow me to guide you to our special access codes article, designed to make your initial steps smoother!

How to Contact DARKEST DAYS Support

On the official website for The Darkest Days, the support team has already addressed numerous frequently asked questions. However, if you still have unanswered questions or need further clarification, feel free to reach out to The Darkest Days customer service at any time for assistance.

Here are three methods to get in touch with the customer support team at Darkest Days:

1. Players can use the built-in customer support feature within the game itself.
2. They can also visit the official support website of the game for assistance.
3. Additionally, players can reach out directly to the developers at NHN Corp by using their social media handles.

How to Contact via the in-game Customer Service Option

To get started, please run the game on your device. After the main menu or home screen within the game appears, follow these instructions:

1. Launch the Game on Your Device
2. Wait for the In-Game Home Screen to Load
3. Follow These Steps as Shown Below:

  • Hit the radio button located at the upper right corner of the game screen.
  • From the drop-down list that appears on the right-hand side of your screen, tap on the cogwheel/Settings icon.
  • This would take you to the in-game Settings menu where you will discover four navigable tabs aligned a the top, namely, Graphics, Control, QoL, Sound, and Account. Switch over to the Account tab.
  • From under the Account tab, make sure that you are copying your Account ID, as you might need it later while raising an Inquiry. Navigate to the Customer Service button next.
  • This would take you to the in-game Help Center, where all announcements and notices go live. If you scroll a bit up, you will come across the FAQ section where the team has pre-addressed some Frequently Asked Queries about Gameplay. To see if your issue has been addressed, tap on the arrow icon adjacent to FAQ.
  • Up next, on the FAQ page, you can either input keywords from your inquiry in the search bar or simply tap on the FAQ highlighted in bold letters under this section to view all the inquiries addressed, followed by the answer/resolution for the same. You may come across your exact query out there.

Raising an Inquiry

If you’re still experiencing problems or if your question isn’t answered in our Frequently Asked Questions (FAQ), feel free to submit a query to our Support team. Here’s how you can go about it:

1. Navigate to the ‘Support’ section of our website.
2. Look for the ‘Submit an Inquiry’ or ‘Contact Us’ button and click on it.
3. Fill out the form with your details, a brief description of your problem, and any other relevant information.
4. Click ‘Submit’ to send your inquiry to our Support team. They will get back to you as soon as possible.

  • While still on the FAQ page, navigate to the headset/Customer service icon, placed at the bottom right corner of the screen.
  • From the list of options that show up, navigate to Inquiry (you can also navigate to the History section from here to see the status of your previously submitted inquiries).
  • You will be asked to fill in the below inputs under this section.
    • The Type of your Inquiry (choose the one that best describes your issue from the drop-down)
    • Your email address.
    • The Title of your Inquiry.
    • Contents (Describe your issue/inquiry in detail, under this section).
  • Once you have provided all the required inputs, tap on the Submit button to successfully raise an Inquiry. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.

How to Contact via the official website of DARKEST DAYS

Instead of navigating through the game itself for support during login issues, consider heading directly to the official website of Darkest Days. There, you’ll find a customer service option as an alternative means of assistance.

  • You must visit the official help website of DARKEST DAYS here.
  • Up next, scroll to the bottom of the webpage and navigate to the Customer Center option from there.
  • On the Customer Center page, you can access the FAQ section and submit an Inquiry if your issue/inquiry remains unanswered at this point. The steps for doing the same have been discussed already in the previous section.

How to Contact the Developer Team Directly

One alternative method could be engaging with the developers at NHN Corp. through their social media accounts. You can find and interact with them using the handle @DARKESTDAYS_EN, which is the official account used by Darkest Days to respond to your questions.

Everyone is invited to check out the official Facebook page of Darkest Days for updates and connect with them. For more detailed assistance, consider joining their Discord server, where an active community of enthusiastic fans is ready to lend a hand.

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2025-05-11 21:36

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