Games

Candy Crush Solitaire: How to contact customer support service

BBG News

Candy Crush Solitaire is a leisurely card game produced by the team behind King, who are known for creating the popular game Candy Crush Saga. By modifying the TriPeaks version of solitaire, players can enjoy a swift and more instinctive play. The game incorporates well-known Candy Crush power-ups like the Color Bomb and the Lollipop Hammer, redesigned to fit within card mechanics. Since its debut, the demand for playing Candy Crush Solitaire has consistently grown.

Despite the game featuring essential elements typical of its genre, there are several issues that developers need to tackle. Players are encountering various challenges such as in-game glitches, account complications, and difficulties with in-app transactions.

How to Contact Candy Crush Solitaire Customer Support

On Haby’s official site, you can find answers to numerous frequently asked questions. However, if you still have unresolved concerns, Candy Crush Solitaire customer support is always ready and willing to assist you with any inquiries.

Here are three methods for reaching out to the customer support team of Candy Crush Solitaire:

1. Players can connect through the in-game Customer Support feature.
2. Alternatively, they can seek assistance on the official help website.
3. Lastly, players can interact with the developers at King by reaching out to them via their social media channels.

How to Contact via the in-game Customer Support option

Users should initiate running the game on their gadgets first. After the main screen within the game has appeared, they need to follow these subsequent instructions:

1. Start the game on your device.
2. Wait for the in-game home screen to appear.
3. Follow the steps that follow.

  • Tap on the three-line bar located at the bottom left corner of the game’s home screen.
  • A list of navigable menu options would expand right at the top of that button. Navigate to Settings from there.
  • This will take you to the in-game Settings menu. From there, you must tap on the message/chat icon.
  • At this stage, you will be on the official community webpage of Candy Crush Solitaire, where you can take part in community discussions or access the Support section. Simply tap on the Support option and then on the Help Center option post-refresh.
  • This would take you to the FAQ page, which is categorized into two sections -> The Topics section which covers all the ongoing and upcoming In-game events and some tutorial articles to educate users on the basics of the game, and the General section, which further sub-categorized into various issues that the users face, including Purchases, Progress, Technical and Connection Issues, etc. To see if your issue has been addressed, navigate to the category that best describes your issue. Tap on the plus icon adjacent to each category to expand that.
  • You can even select the platform on which you are playing (Android/Windows/iOS) to fine-tune the answers.
  • From the list of questions addressed under a particular category, once you come across your issue, tap on that to view the solution/fix for it. You will likely come across your exact issue out there.

Raising a Support ticket

1. Locate the ‘Submit a Ticket’ button on our website or app.

2. Fill in the necessary details such as your name, email address, and a clear description of the issue you are experiencing.

3. Click on the ‘Submit’ button to send the ticket to our support team.

4. Wait for a response from our team. They will get back to you as soon as possible.

5. Once they have resolved your issue, they will notify you and close the ticket.

6. If you have any further questions or concerns, feel free to reply to the ticket and we’ll be happy to help!

  • While still on the official Support webpage of Candy Crush Solitaire, scroll to the bottom and tap on Contact Us.
  • This would take you to the ticket-raising page where the following inputs need to be provided:
    • Language (The language in which you want the communication to be in)
    • Your email address
    • Full name
    • Choose a game (Select Candy Crush Solitaire from the dropdown)
    • Choose a topic (The category of your issue must be selected from the dropdown options).
    • A detailed description of your issue.
  • Once you have provided all the inputs asked for, check the mandatory security checkbox and hit the submit button.

In approximately 1 to 3 business days, the Support team will respond to your email at the specified address. If further assistance is required, you can continue the conversation by replying within the same email thread.

How to Contact via the Official Website of Candy Crush Solitaire

As a player, when I’m stuck with login issues and can’t reach the in-game support, I can hop over to the official website of Candy Crush Solitaire instead. From there, I can connect with their customer service team for assistance.

  • Visit the official support and community webpage of Candy Crush Solitaire here.
  • Once on the support page, you can take part in the community discussions, check out the FAQ section, and even raise a support ticket from here. The steps for doing the same have already been discussed in the previous section.

How to Contact the Developer Team Directly

A different option is to connect with King Games’ developers through their social media platforms. Their official Twitter handle, @King_Games, is a good place for game-related inquiries. Additionally, you can contact the support team via their Facebook page. It’s also recommended to keep an eye on their Discord server, where a large community of enthusiastic fans are always ready to help answer questions and solve issues.

Read More

2025-03-02 03:11

Previous post Unlock the Secrets: Master the Thunderstone Quest in KCD2!
Next post Brawl Stars: The Age-Old Debate – How Old Is This Brawler Really?