Games

Cyber Rebellion: How to contact customer support service

BBG News

Titled “Cyber Rebellion,” but also known as “The Rise of Cyber,” this is a leisurely role-playing game developed by NEOCRAFT LIMITED. It offers turn-based gameplay along with an exceptional gacha system. Since its debut, the demand for contacting the “Cyber Rebellion Customer Service” has been steadily increasing.

Despite the game offering all essential features typical of its genre, several concerns remain unresolved for players. Some users have encountered various in-game glitches, account difficulties, and complications with in-app transactions that require attention from the developers.

How to Contact Cyber Rebellion Customer Support

On Haby’s official site, the support team has addressed numerous commonly asked questions. However, should you find yourself still seeking clarification, Cyber Rebellion’s customer service is always reachable for any inquiries you may have around the clock.

There are two methods to get in touch with the customer service team of Cyber Rebellion. Gamers can connect with the developers at NEOCRAFT Limited through their social media platforms, using the in-game support feature, or they can communicate directly.

How to contact via the in-game Customer Support option

Users should initiate the game on their gadgets. After the main menu or title screen has appeared, they need to follow these instructions:

or more casually:

To get started, users need to open the game on their devices. Once it’s all loaded up and the main screen is displayed, here are the steps to follow:

  • Tap on the humanoid/Customer Service icon located at the upper right corner of the screen.
  • This would take you to a menu screen. Navigate to the Help option from there.
  • While on the Help menu, you must first navigate to the FAQ section. You will discover that the developers have pre-addressed some Frequently Asked Queries. To read the answer/fix for any of those queries, tap on the down arrow beside each.

Raising a ticket

If your question hasn’t been answered in our FAQ section or if you continue to experience issues, please submit a support request by following these steps:

1. Log into your account on our website.
2. Navigate to the “Support” tab at the top of the page.
3. Click on “New Support Ticket.”
4. Provide a clear and concise title for your issue in the subject field.
5. Write a detailed description of the problem you’re experiencing or question you have in the body of the message.
6. Attach any relevant screenshots, files, or other supporting documents if necessary.
7. Click “Submit” to send your support request to our team for review.

We will do our best to respond as soon as possible. Thank you!

  • While still under the Help page, navigate to the New Ticket section.
  • The first thing that you have to do is choose the ticket type from these options: Account related, Payment Related, Payment not received, Inappropriate behaviors, Purchase Failed, Bug Feedback, Suggestion, and Others. Choose the category that best describes your issue. If that category warrants a sub-category, then you need to select that as well.
  • Based on the category that you choose, you will be asked to provide a set of required inputs. In general, the inputs required are:
    • Accurate character ID or character name.
    • Registration date of account.
    • Registration country or IP.
    • Device name.
    • Recovery email address.
    • A detailed description of your issue.
    • Relevant attachments in the form of screenshots for quicker assistance.
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The support team will get back to you at the email address provided, within 48-72 hours. You can do additional follow-ups in the same mail chain if required.
  • You may also see the current status of your raised tickets from under the Ticket List tab of the Help menu.

How to contact the Developer Team Directly

An alternative way is to connect with the Developer team through their Social Media platforms. Specifically, you can message them on the official Facebook page of Cyber Rebellion. It’s also recommended to join their Discord server, as it’s filled with enthusiastic fans who are usually ready to assist users in resolving their concerns.

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2025-02-09 13:11

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