NBA Live Mobile Basketball: How to contact customer support service

As a seasoned NBA Live Mobile player with years of virtual basketball under my belt, I can confidently say that Electronic Arts never fails to deliver when it comes to mobile sports games. However, even the best games can have their hiccups, and for me, these hiccups often manifest in the form of bugs or technical issues that require the assistance of customer support.

The widely acclaimed NBA Live Mobile game, produced by gaming giants Electronic Arts who are known for dominating the sports mobile gaming sector with hits like FC Mobile, UFC Mobile, and Madden Mobile, is a favorite among basketball enthusiasts worldwide. First introduced in July 2016, this franchise is now nearly eight years old and remains unrivaled as the top mobile basketball game. As the game has grown, so too has the necessity to reach out to NBA Live Mobile Basketball customer service for reporting in-game glitches.

How to Contact NBA Live Mobile Basketball Customer Support

Hey there fellow gamer! If you’ve got some burning questions about NBA Live Mobile Basketball, don’t worry – our support team has already addressed a bunch of common concerns on EA Sports’ official website. But if you still can’t find what you’re looking for, remember that our dedicated customer service is here to help 24/7! Feel free to reach out whenever you need assistance with your gaming experience.

There are three ways to contact the customer support team of NBA Live Mobile Basketball. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the developers at EA Sports via social media handles.

How to Contact via in-game Customer Service Option

Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below.

Tap on the Settings (cogwheel) icon located at the upper right corner of the home screen. The in-game Settings menu would pop up on your screen.
You will find the Help option under the settings menu but before getting in touch with the support team, you need to keep your user ID ready. You can note down your User ID from the upper-right corner of the in-game Settings menu.
Next, tap on the button labeled Visit, adjacent to the Help section.
Once you do so, you are re-directed to the EA help website. You will find out that the Developers have already addressed a lot of frequently asked queries about Account Recovery, in-app purchase-related issues, bans, suspension, and, other Account-related issues. To see if your issue has been addressed out there, navigate to the query that best describes your issue.

Taking assistance from the Live Chat Support

If you do not get the intended results and your issue is different, you may resort to taking assistance from Live Chat Support. To do so, adhere to the steps below:

While still on the query page, Scroll down to the bottom of the webpage and tap on the Chat with Us button.
Next up, you will be asked to log in with your EA account credentials. You even get the option to continue without logging in but the former is always suggested.
Before you are connected with one of the advisors from the team, you will be required to confirm your Full Name, Email address, and gaming console(Android/iOS). Hit the next button upon confirming the same. Thereafter, you will be asked to furnish some additional information:
- First Name and Last Name
- Your email address
- The subject of your inquiry
- Relevant file attachments in the form of screenshots for better assistance.

NBA Live Mobile Basketball: How to contact customer support service

Once you have provided all the required inputs, tap on the Send button.
This would successfully register a case based on which you will be connected to an advisor from the Support team after a certain waiting time that would now display on your screen along with the Case Number.

How to Contact by visiting the NBA Live Mobile Basketball official website

Instead, consider heading straight to the main site for NBA Live Mobile Basketball, which is their official help platform. If you’re having trouble logging in or can’t use the in-game customer service, this website could serve as an effective alternative to get assistance.

Visit the official Help website of EA Games here.
Once redirected to the Help page, choose NBA Live Mobile Basketball from the EA games/products listed there. If it does not appear on your screen, filter it out by inputting the game/product name in the search bar.

NBA Live Mobile Basketball: How to contact customer support service

This would take you to the NBA Live Mobile Basketball Help website where you can access the Frequently Asked Queries, Answer HQ, and connect with an advisor from the Support team. The steps for doing the same have already been discussed in the previous section.

How to Contact the Developer Team directly

An alternative method would be to get in touch with the developers themselves through their social media platforms. For instance, you can send messages to @EAHelp on Twitter, which is where they frequently respond to user questions. Similarly, you can contact the team via the official Facebook page of EA. Moreover, players could engage with other enthusiastic fans on the Discord server of the developers to help resolve any queries they might have.

As a gaming enthusiast, hop into our vibrant WhatsApp group, engaging Telegram community, or dynamic Discord server to stay on top of the latest mobile gaming news and trends. Don’t forget to keep us company on Instagram, Twitter, and Google News for instant updates!

2024-12-25 15:15