Tower of God: Great Journey: How to contact the customer support service

It seems like you are providing instructions on how to contact customer support for the game “Tower of God: Great Journey” through different methods. The first method is by accessing the in-game customer support option, which involves tapping on a headset icon and filling out a Support Ticket form with required details. The second method is by visiting the official website and accessing the customer service or FAQ section to submit a ticket if needed. The third method is by contacting the developer team directly through their social media handles such as Twitter, Facebook, or Discord server.

Tower of God: Great Journey is the newest addition to role-playing games (RPGs), developed by NGELGAMES. The game’s narrative is set in the same universe as the original anime, delivering a retold version of significant events. In combat, you can gather an array of characters, each with distinct abilities that can be activated just by tapping on their symbols. As with any game, it’s essential to reach out to Customer Support when needed.

Despite the game offering essential features typical of its genre, there are numerous concerns that players, including some, encounter. These issues include in-game glitches, account problems, and uncertainties surrounding in-app purchases. To ensure an uninterrupted gaming experience free from in-game bugs for all users, here’s a simple guide on how to contact Tower of God: Great Journey’s customer support team:

To begin, I’ve prepared numerous resources for your reference. If you’re new to Tower of God: Great Journey, I suggest checking out my guides on optimal character selections, which you can find in my Reroll guide and Character Ranking articles. For those on a budget, my Redeem Codes guide is available to help you claim freebies.

How to Contact Tower of God: Great Journey customer support

The support team has addressed numerous common inquiries about “Tower of God: Great Journey” on its official website. However, if you still have unanswered questions, feel free to reach out to our customer service team for additional assistance.

Three methods are available for getting in touch with the customer support team for “Tower of God: Great Journey.” You can reach out to them through the game’s menu, visit the official website for support, or connect with NGELGAMES on their social media platforms.

How to Contact via in-game Customer Service Option 

To get started with the game, please make sure to initiate it on your devices. Once the main menu or home screen appears, kindly follow the instructions that come next:

• Tap on the menu icon located at the top right corner of the home screen.
• A drop-down list of menu options would appear to the right of your screen next. You will find a cogwheel icon aligned separately in a column, at the rightmost end. Tap on that next.
• This would take you to the Option menu. The in-game Option menu contains six tabs, stacked one below the other at the extreme left side of the menu. Navigate to the Customer Service tab once you find it.
• Under the Customer Service menu, you will come across the Community forum, where a lot of Frequently Asked Queries pertaining to Account, Transaction, Installation/Access/Execution, Game Description, and Event have already been addressed by the developers. To read the answers, simply scroll down and navigate to the relevant section under which your issue falls. You may even filter the results by entering keywords from your issue in the search bar. Next, tap on the relevant question when you find it to see the answer/fix for the same. It is likely that you would find your exact issue over here.

Submitting a Ticket

If you have a problem that hasn’t been solved by checking our Frequently Asked Questions (FAQ), you can create a Support Ticket for further assistance. Here’s how:

• While still on the Customer Service page, you will find a dedicated column on the left where there would be a headset icon aligned just below the Community tab. Tap on that.
• This would take you to the Support Ticket page where you will be asked to provide the following inputs:
  • Requester’s Email Address (Your Email Address)
  • The subject of your Query
  • In-game Nickname
  • Account Number/UserUID
  • Inquiry Type (Choose the one that best describes your issue, from the drop-down list)
  • A Detailed Description of your issue.
  • Relevant file attachments in the form of screenshots for better assistance.
• Once you are done providing all the inputs, select the checkbox beside “I’m not a robot” to pass the test.

• Finally, tap on the Submit button to successfully submit a ticket.

The Customer Support team will reach out to you via the given email address within three business days. Feel free to respond back in the same email thread should further communication be necessary.

How to Contact via the official website of Tower of God: Great Journey

Instead of going through the in-game support for Tower of God: Great Journey when encountering issues, consider visiting the official help website directly. There, you will find the customer service section that can assist you with any concerns or queries you may have. This approach is particularly useful if you experience login problems and are unable to access the in-game support option.

• You must visit the official website of Tower of God: Great Journey here.
• Once you are re-directed to the official website, tap on the three-line bar located at the top-left corner of the webpage.
• Choose Official Forum from the drop-down list that appears. This would take you to the Official Forum Page.

• Under the Official Forum Page, you must tap on the three-line bar located at the top-left corner. The drop-down menu that appears next, shows all the options that you can navigate to under this page. You may access the FAQ section, Community section, Events, Notices, and Official Contents section from there. However, to access the Community section and contribute to the same, you must log in with your game account first.
• If your issue remains unresolved even after accessing these sections, you must Submit a Ticket by navigating to that section from the drop-down list and filling in the required information.

How to Contact the Developer Team Directly

An alternate method is to connect with the Developers through their social media channels. Reach out to the Tower of God: Great Journey team on their official Twitter account at @TowerofGod_EN, or visit their Facebook Page. Don’t forget to check out their Discord server as well, where an active community of fans can assist you with any questions you might have.

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2024-07-14 16:41